Verifying Your hoopgrida Account
Identity verification is how we keep your account — and your balance — protected. We ask for a government-issued photo ID and a document that confirms your address, such as a utility bill or bank statement. Uploading both through the secure document portal is the only step required on your end. Once our team reviews the submission, your account is marked verified
and withdrawal requests move without an extra hold. Players in Charlotte, for example, find that completing verification upfront removes friction from every payout request that follows.
- Go to the verification section — From your account settings, select Identity Verification and open the document upload portal.
- Upload a photo ID — A driver's license or US passport works — make sure all four corners are visible in the image.
- Submit a proof of address — A utility bill or bank statement dated within 90 days confirms your address on file.
- Wait for confirmation — Our team reviews submissions and updates your account status — you will see the verified badge once approved.