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How hoopgrida Handles Your Personal Information

This Privacy Policy explains exactly what personal information hoopgrida collects when you open an account, make a deposit through PayPal, Venmo, or Play+, or use any part of our lobby — and how we protect it.

Account Data ProtectionPayment Privacy — PayPal, Venmo, Play+Cookie ControlsData Retention LimitsContact Your Rights Request

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REACH OUR PRIVACY TEAM

How to Contact Us About Your Privacy

If you want to access, correct, or delete the personal data tied to your hoopgrida account, our privacy support path is separate from general account help so your request reaches the right team without delay. You can also reach out if you believe your data has been processed incorrectly or if you want to withdraw a consent you previously gave — for example, opting out of marketing emails.

Team online

Privacy Request Email

Send a written data request to our privacy address. Include your registered email and the specific data action you are requesting — access, correction, or deletion.

Live Chat — Account Verification

Start a live chat session from inside your account dashboard. For privacy requests, we will ask you to verify your identity before any data is accessed or changed.

In-App Account Settings

Marketing preferences, cookie consent, and email opt-out controls are available directly inside your account settings on both mobile and desktop without contacting support.

What Data We Collect and Why We Collect It

hoopgrida Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

When you open a hoopgrida account, we collect the information needed to verify your identity and process transactions — your name, email address, date of birth, and the details tied to your chosen payment method. If you fund your account through PayPal or Venmo, we record

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the transaction reference rather than your linked bank credentials directly. Play+ prepaid card activity is logged at the transaction level for dispute resolution. We also collect device and session data — browser type, IP address, and page interactions — to detect unauthorized access and keep your
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account secure. Location data is collected only to confirm that you are accessing the platform from a state where access is permitted under local law. We do not sell your personal information to third-party advertisers. Data shared with service providers — payment processors, identity verification partners,
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fraud detection services — is governed by data-processing agreements that restrict those providers to using your information only for the purpose we specify. You can request a summary of the data we hold on your account at any time through the contact path listed below.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, Security and Retention

Our data practices are built around four areas that directly affect your account: how data flows through our payment integrations, how cookies work in our lobby, how long we retain records, and what security controls protect your login. Each area has a clear policy, not a vague commitment.

Payment Data Handling

Deposits and withdrawals via PayPal, Venmo, or Play+ pass through encrypted payment gateways. We store only the reference ID and amount — no card numbers or wallet passwords are held on our servers.

Cookie Controls in the Lobby

We use functional cookies to keep your session active and analytics cookies to improve lobby navigation. You can accept, reject, or customize cookie categories through the consent panel that appears on your first visit.

Account Security Measures

Your account is protected by SSL encryption at every page. We also support two-factor authentication via SMS or email OTP, which we strongly recommend enabling from your security settings.

Data Retention Schedule

Active account data is retained while your account is open. If you close your account, we retain records required by applicable financial and anti-fraud regulations for the period those laws specify, then delete the rest.

Common Questions About Your Privacy at hoopgrida

These questions cover the data rights and privacy practices our account holders ask about most. If your question is not here, use the live chat or privacy email path listed in the contact section above.

We collect your name, email address, date of birth, and contact details during registration. Identity verification may also require a government-issued ID, depending on your state and transaction history.

We share data only with service providers that support our operations — payment processors, fraud detection, and identity verification partners. None of them may use your data for their own marketing purposes.

Only the transaction reference ID and the dollar amount are stored on our side. Your PayPal or Venmo account credentials, linked bank details, and card numbers never pass through our servers.

Yes. Send a request to our privacy email with your registered account address. We will verify your identity, then provide a summary of the personal data we hold within the timeframe required by applicable law.

Open your account settings on mobile or desktop and toggle off marketing communications. You can also click the unsubscribe link in any marketing email we send — changes take effect within 48 hours.

We delete non-essential data promptly after account closure. Financial transaction records are retained only for the period required by applicable financial regulations, then permanently removed from our systems.

Reference

Privacy Policy

Access may be available only in states where local law permits.

InfoLegal Accounthoopgrida Login AccountRegister

How hoopgrida Handles Your Personal Information

How to Contact Us About Your Privacy

Privacy Request Email

Live Chat — Account Verification

In-App Account Settings

Data Handling, Cookies, Security and Retention

Payment Data Handling

Cookie Controls in the Lobby

Account Security Measures

Data Retention Schedule

Common Questions About Your Privacy at hoopgrida

01 What personal information does hoopgrida collect when I register?

02 Does hoopgrida share my data with third parties?

03 How does my PayPal or Venmo payment data get stored?

04 Can I request a copy of all the data hoopgrida holds on me?

05 How do I opt out of marketing emails from hoopgrida?

06 How long does hoopgrida keep my data after I close my account?

Privacy Policy

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