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Terms and Conditions That Govern Your hoopgrida Account

These terms set out what you agree to when you open and use your hoopgrida account, including how deposits through PayPal, Venmo, and Play+ are handled, what activities are permitted, and where access is available under applicable state law.

Applies to all account holdersState eligibility governs accessPayPal, Venmo, Play+ payment rules includedUpdated terms posted in your account

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What These Terms Cover and How They Apply

hoopgrida Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

By creating an account on hoopgrida, you confirm that you meet the age requirement set by the state in which you are located, that you are accessing the platform from an eligible jurisdiction, and that the information you provided during registration is accurate. Access to our

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casino lobby, sportsbook, and live dealer tables depends entirely on whether online gaming is lawful in your state — we do not operate where local law prohibits it, and it is your responsibility to verify your eligibility before depositing. Deposits made via PayPal, Venmo, or Play+
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are subject to the processing rules of those payment rails in addition to our own account terms. Funds in your account wallet are not transferable to another account and cannot be exchanged for cash outside the withdrawal process described in your account dashboard. We reserve the
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right to suspend or close any account that we reasonably believe is being used in a way that violates these terms, including attempts to circumvent state-level access controls. Any changes to these terms will be communicated through the email address registered to your account and will
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be posted in the Terms section of your account settings before taking effect.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

YOUR ACCOUNT RIGHTS

How We Handle Data, Security, and Account Changes

We apply standard account-security practices to every hoopgrida account, including encrypted sessions and identity verification steps that align with payment-processor requirements for PayPal, Venmo, and Play+. Your personal data is stored only as long as your account remains active or as required by applicable law. You can request a copy of the data we hold, ask us to correct inaccurate details, or submit a deletion request by contacting support through your account dashboard.

Data Retention We keep your account data only as long as your account is open or as state and federal law requires. You can request deletion by contacting support, subject to legal retention obligations.

Cookie Policy We use session and preference cookies to keep your account logged in and to remember your lobby settings. You can manage cookie preferences through your browser or the cookie settings link in your account footer.

Account Security Every login session runs over an encrypted connection. If you suspect unauthorized access, change your password immediately and contact us via live chat so we can flag the account for review.

Term Change Requests If you disagree with a terms update, you may close your account before the effective date. Continued use after that date constitutes acceptance. Contact support to initiate account closure and withdraw your remaining balance.

CONTACT PATHS

How to Reach Us About These Terms

If any section of these terms is unclear or you have a dispute about how they have been applied to your account, our support team can walk you through the specifics. We handle terms-related questions through three channels — choose whichever fits your schedule.

Team online

Live Chat

Start a chat session directly from your account dashboard. A support agent can pull up your account history and address terms questions in real time without needing to escalate.

Email Support

Send a detailed message to our support address found in the Help section of your account. Email is the right path for written documentation of a terms dispute or a formal correction request.

Account Help Center

Your account dashboard includes a Help section with the current version of these terms, recent update notices, and step-by-step walkthroughs for common account and payment questions.

Questions About Your Rights Under These Terms

These are the terms questions we hear most often from account holders in eligible states. If yours is not here, live chat or email support can give you a direct answer tied to your specific account situation.

Access to different parts of our platform — casino games, sportsbook, live dealer — depends on what your state permits. The same core account terms apply to every account, but available features will reflect your state's laws.

If your account is closed while a balance remains, we will process a withdrawal to the payment method on file — including PayPal or Venmo — following standard identity verification. Contact support to confirm the withdrawal path.

Yes. Submit a dispute through live chat or email support with your transaction ID and the date of the charge. We investigate all disputes and aim to provide a written response within the timeframe described in your account Help section.

We email notice of material changes to the address registered on your account and post the updated version in the Terms section of your account settings. The effective date is always listed at the top of the document.

You can submit a data access request through live chat or email. We will compile the data associated with your account and deliver it to your registered email address, subject to applicable state and federal requirements.

Funds loaded to your account via a Play+ prepaid card follow that card's own balance and reload rules in addition to our wallet policy. You cannot transfer a Play+ balance to another account; withdrawals must go back to an eligible payment method.

Reference

Terms & Conditions

Access may be available only in states where local law permits.

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Terms and Conditions That Govern Your hoopgrida Account

How We Handle Data, Security, and Account Changes

How to Reach Us About These Terms

Live Chat

Email Support

Account Help Center

Questions About Your Rights Under These Terms

01 Do these terms apply differently depending on which state I'm in?

02 What happens to my PayPal or Venmo deposit if my account is closed?

03 Can I dispute a charge or transaction under these terms?

04 How will I know if these terms have been updated?

05 Can I request a copy of my personal data under these terms?

06 What does the Play+ prepaid card restriction in the terms mean for my balance?

Terms & Conditions

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